Exploring Consumers’ Discontinuance Intention of Remote Mobile Payments during Post-Adoption Usage: An Empirical Study

Despite being critical to continuous technology usage, research on remote mobile payments (m-payments) post-adoption usage has received much less attention. Furthermore, information systems traditionally been positively oriented, generally assuming that the inhibiting and enabling factors influencing as opposite sides of one dimension, which may result in overlooking antecedents continuance. Therefore, this study aims explore directly influence customers’ intention discontinue m-payments during usage. Drawing behavioral theories, systems, marketing research, explores consumers’ intentions using m-payments. Survey data were collected from 254 current users UK PLS-SEM technique is employed test hypotheses. The results show poor quality system, information, service, inhibitors, discontinuance intentions. Importantly, frequency found have no moderating effect inhibitors continuance intention, supporting notion about different asymmetric effects negative can compared positive ones. This interesting finding suggests user experience will use than experience.